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Legal

Terms of Service

Last updated: May 22, 2026
Version: 1.0
Effective: May 22, 2026

Contents

  1. Definitions
  2. Acceptance of terms
  3. Account and subscription
  4. Billing and payments
  5. Acceptable use
  6. Customer data and content
  7. Intellectual property
  8. Cancellation and termination
  9. Disclaimers and limitation of liability
  10. Governing law and jurisdiction
  11. Amendments
  12. Contact

1. Definitions

In this agreement:

  • "Margrow", "the Platform", or "we": Margrow Co., a company registered in the Kingdom of Saudi Arabia.
  • "User", "Merchant", or "you": the entity or person using Margrow's services.
  • "Service": the Margrow email marketing platform, including the web interface, APIs, and associated applications.
  • "Salla": the e-commerce platform on which the Merchant runs their store.
  • "Customer Data": information provided by the Merchant or synced from Salla via Margrow.

2. Acceptance of terms

By using Margrow, you acknowledge that you have read, understood, and agreed to be bound by these terms. If you are using the Service on behalf of an entity, you represent that you have the authority to bind that entity to these terms.

These terms constitute a legally binding agreement between you and Margrow.

3. Account and subscription

Account creation happens by installing the Margrow app from the official Salla App Marketplace. Access authorization is handled via Salla-managed OAuth.

You are responsible for:

  • The accuracy of information you provide
  • Maintaining the confidentiality of account credentials
  • All activity that occurs through your account

4. Billing and payments

Billing is processed in Saudi Riyals through Salla, within your monthly store invoice. Current plans:

  • Free: 0/month, up to 500 emails and 200 subscribers
  • Growth: 149/month, up to 5,000 emails and 2,500 subscribers
  • Scale: 449/month, up to 25,000 emails and 15,000 subscribers
  • Enterprise: Custom pricing

Prices are pre-VAT (15% per ZATCA). Upgrades or downgrades take effect on the next billing cycle.

Exceeding limits

At 80% of the monthly send limit, we notify you. At 100%, sending pauses until the next month, or we auto-upgrade you with your prior consent.

5. Acceptable use

You agree not to use the Service to:

  • Send spam or unsolicited promotional email
  • Send content that violates Saudi CITC regulations
  • Send fraudulent, illegal, or otherwise harmful content
  • Attempt to hack the platform or bypass its security measures
  • Resell the Service without an explicit reseller agreement

6. Customer data and content

Your customers' data (names, emails, purchase history, etc.) remains your property. Margrow processes this data as a data processor on your behalf, in accordance with our Data Processing Agreement.

For more on data collection and use, see our Privacy Policy.

7. Intellectual property

All intellectual property rights in the Margrow platform — including code, design, models, and trademarks — remain the exclusive property of Margrow Co.

These terms grant you a limited, non-exclusive, non-transferable license to use the Service for the duration of your active subscription.

Your campaign content and messages remain yours. We use your inputs to AI for model improvement, without sharing your private data with any other customer.

8. Cancellation and termination

You may cancel your subscription at any time from Salla settings or the Margrow dashboard. Cancellation takes effect at the end of the current billing cycle.

After cancellation, your data remains exportable for 30 days, then is permanently deleted from our servers.

Margrow may terminate the Service immediately in case of:

  • Breach of acceptable use terms
  • Unpaid invoices beyond 30 days
  • Request from a competent legal authority

9. Disclaimers and limitation of liability

The Service is provided "as is". Margrow uses best efforts to maintain Service availability at 99.9% monthly, but does not guarantee it will be error-free or uninterrupted.

To the maximum extent permitted by law, Margrow's aggregate liability for any claim shall not exceed the amount you paid in the twelve months preceding the event giving rise to the claim.

10. Governing law and jurisdiction

These terms are governed by the laws of the Kingdom of Saudi Arabia. Any disputes arising are subject to the exclusive jurisdiction of the courts in Riyadh.

11. Amendments

Margrow reserves the right to amend these terms. You will be notified of material changes 30 days before they take effect, via the email associated with your account. Continued use after changes take effect constitutes acceptance.

12. Contact

Legal inquiries: legal@margrow.com

Technical support: support@margrow.com

Address: Margrow, Riyadh, Kingdom of Saudi Arabia